FAQ

 

Delivery

Is the delivery only to Brisbane & Gold Coast area?

At the moment yes, it is. Rose Queen will happily hand deliver your order throughout Brisbane & Gold Coast and the shipping is free of charge.

 

When do we deliver the orders?

Seven days a week, including Sundays and Public Holidays!

The delivery times are from Monday to Sunday from 9:00am – 12:00pm and 1:00pm -6.00pm. You may choose your delivery time.

 

When do I need to order?

In case of the fresh cut roses, the order should be made 48 hours prior the delivery date.

Orders for weekends must be submitted by Thursday 12:00pm.

 

Flowers

What is the best way to keep my roses hydrated?

We would love the recipient to enjoy their roses for as long as possible. Find a cool, shady place for your roses. The roses do not require watering, because there is sufficient amount of water in the box. The roses should remain fresh for up to 7-10 days.

Please note that roses cannot be removed from the box.

 

Will the color of the roses be as exact as the photo?

The photos shown are for reference only. However, we will always be using the freshest seasonal flowers available, and tone and color variations may occur naturally from rose to rose.

 

Payment

How can I pay?

We accept visa, mastercard, american express and paypal.

 

 

If you have any questions, please email us: info@rosequeen.com.au